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Bryan · Business and Technology · Comp Network Admin - ITNW

Network Troubleshooting and Support

  • Fall 2018
  • Section 334 CRN-12544
  • 3 Credits
  • 08/27/2018 to 12/13/2018
  • Modified 08/30/2018

Meeting Times


  • Monday, Wednesday, 4:00 PM to 5:50 PM, F 241


  • Monday, 5:00 PM to 5:50 PM, F 241

Contact Information

Program Coordinator: Major Robert Carl Nelson II

Office Hours

  • Monday, Wednesday, 6:00 PM to 6:30 PM, F 242

Schedule an appointment for best results.


Troubleshoot and support networks with emphasis on solving real world problems in a hands-on environment. Topics include troubleshooting and research techniques, available resources, and network management hard/software.


Successful Completion of  ITNW 1325 and ITSC 1325 or instructor approval

Core Curriculum Statement

This course is not a core curriculum course.


1. Utilize research tools to assist in network support

2. Create or revise documentation of network physical layouts, software installations, licensing, and network operation logs

3. Demonstrate capability to identify and resolve network problems


CCNA Routing + Switching Study Guide

  • Author: Todd Lammle
  • Publisher: Wiley
  • Edition: 2nd
  • ISBN: 9781119288282
  • Availability: Campus Bookstore and Online

Flash Drive

USB Flash thumb drive

Course Requirements

Cisco CCNA certification exam.

Transfers to BAAS degree at SHSU.

Transfers to BAS-IT degree at UHCL.



Type Weight Notes
Exams 50

Five major exams and a comprehensive final exam.

Labs 40

Numerous hands-on labs

Participation 10

Daily contributions to discussion and assignments



A [90, 100]   Exceptional knowledge of the material covered

B [80,90]      Above average knowledge of the material covered

C [70,80]      Average knowledge of the material covered

D [60,70]      Less than average knowledge of the material covered

F [0,60]         Very little knowledge of the material covered

Blinn College Policies

All policies, guidelines, and procedures in the Blinn College CatalogBlinn College Board Policies, and the Blinn College Administrative Regulations are applicable to this course.

Specific information on civility, attendance, add/drop, scholastic integrity, students with disabilities, final grade appeal, alternative retailers, campus carry and proctoring arrangements and cost.

Notice of any action taken under these protocol and procedures, by Blinn College or its employees, may be delivered by hand, through the U.S. Postal Service, or electronically to the student’s Blinn Buc e-mail account. Notice shall be deemed received upon actual receipt, on deposit in the U.S. Mail, or upon entering the information processing system used by Blinn College for Blinn Buc e-mail accounts, whichever first occurs.

Course Policies


Fall 2018


Week Day Meeting Details Weekly
1 M 08/27/18 Orientation 4
W 08/29/18 Internetwork
2 M 09/03/18 Holiday College Closed 4
W 09/05/18 Ethernet
3 M 09/10/18 TCP/IP 4
W 09/12/18 Subnet
Important - Day of Record
4 M 09/17/18 VLSM 4
W 09/19/18 Exam One (Chapters 1-5)
5 M 09/24/18 IOS 4
W 09/26/18 Managing Internetwork
6 M 10/01/18 Managing Cisco Devices 4
W 10/03/18 IP Routing
7 M 10/08/18 Exam Two (Chapters 6-9) 4
W 10/10/18 Switching
8 M 10/15/18 VLAN 4
W 10/17/18 ACL
9 M 10/22/18 NAT 4
W 10/24/18 IPv6
10 M 10/29/18 Exam Three (Chapters 10-14) 4
W 10/31/18 Enhanced Switches
11 M 11/05/18 Network Device Management 4
W 11/07/18 EIGRP
12 M 11/12/18 OSPF 4
W 11/14/18 Multi-Area OSPF
F 11/17/18 IMPORTANT- Last Day to Drop with a "Q"
13 M 11/19/18 Exam Four Chapters 15-19) 4
W 11/21/18 Holiday College Closed
14 M 11/26/18 Troubleshooting 4
W 11/28/18 WAN
15 M 12/03/18 Intelligent Networks 4
W 12/05/18 Exam Five (Chapters 20-22)
16 W 12/12/18 from 1745-2000 Comprehensive Final Exam 4
      Total Contact Hours 64